Community Education | Frequently Asked Questions

How do I register?
How do I use the Community Education Website?
How do I request a Community Education catalog mailed to my home?
How do I sign in to the Community Education website?
How do I register online?

What are your policies for payment of fees?
How do I print a receipt?
How do I update my profile?
I forgot my Login ID and or Password. How can I get them?
I was not able to register for a class. What do I do now?
How will I know if I got into a class?
How do I know if there is space available in a class/activity?
What if I cannot attend a class as planned?
When there is low enrollment are classes canceled?
If I miss a class can I make it up?
If I can't attend a class I registered for may I send someone in my place?
Are there waitlists for full classes?
I do not live in the area. Can I still sign up for classes?
Can I take my other children to my son's or daughter's class?
My child is not in the age range stated for the class. Are there exceptions?
Can I register my friend's child?
What are your cancellation policies?
Can I purchase gift certificates for classes?
What is your parking policy?
What is your late pick-up policy?

How do I register?
There are three ways to register for a class/activity:

1. Online Registration:
You can register for classes anytime at www.saddleback.edu/ce. Click “Sign In” on left menu bar.  If this is your first time registering on this site, click “Create New Student Profile” and build your own account. NOTE:  You must create a new student profile for each person registering for classes/activities.  Next, click “Classes” on left menu bar to browse through our classes or online catalog.  When you find a class or classes you want to take, add them to your shopping cart.  When all the classes you want are in the shopping cart, you can complete your registration, checkout, and pay with a credit card via our secure website.  NOTE:  For each person's registration, you must add his/her class(es)/activity(ies) to the cart, checkout, and pay separately.  How do I use this site (see below)?

2. By Phone (Adults Only): 
Call our office at (949) 582-4646. Be sure to have your credit card available and be ready to provide us with the card number, card expiration date, and 3-digit security code.

3. In Person: 
You may register in person in the Community Education Office at Saddleback College, Monday through Friday (excluding holidays) 8:30 am – 4:00 pm.

How do I use the Community Education website?
Browse our class offerings/catalog online:  Click “Classes” from the left menu bar. View by content area, search by keywords in the class name or description, and/or search by class ID number. Class descriptions can be found by clicking the class name.

How do I request a Community Education catalog mailed to my home?
Click the image in the top left corner to give us your mailing address, and we will send you a catalog.

How do I sign in to the Community Education website?
If you are new to our site, you must create a new student profile. Creating a profile provides you with your own personal, password-protected account. Having an account allows you to register online and track your class registrations.  Click "Sign In" from the left menu bar and follow the prompts.  NOTE: You must create a new student profile for each person registering for classes/activities.

When building your profile, items marked with a red asterisk are required.  We highly recommend using your email address as your login.  The demographic information collected is optional and is used strictly for planning and statistical purposes. You will receive a copy of your username and password via email for future reference.

Once you create your profile (and on subsequent visits after you sign in), you will see menu options that allow you to edit your profile, check your current registrations, and view your transactions.

How do I register online?
Browse through our class offerings/catalog. When you find a class you are interested in, click the “Add to Cart” button and continue shopping. When you are finished shopping, click “Checkout.” Read and agree to the refund policy, and click “Checkout” again. Complete your registration with your credit card on our secure site. You can print your transaction receipt and class confirmation for your records. You also will receive a class confirmation and transaction receipt via email. NOTE:  You must follow this process for each person who is registering for a class/activity. Each person requires a separate checkout and payment.

What are your policies for payment of fees? 
When you register online or by , payment is by credit card only. We accept:  VISA, Master Card, American Express, or Discover.  If you register in our office, we also accept payment by cash or check.

How do I print a receipt? 
To print a receipt for any class, just sign in and select "My Transactions" from the left menu bar and locate the class. Under "Action,” select "Print View" and print your receipt.

How do I update my profile? 
You may edit or update your profile any time. After signing in, access the link titled “My Profile” to change any information. Click “Edit” at the bottom of the page and edit any of the profile fields. When you are finished, scroll to the bottom of the page and click “Submit.”

I forgot my Login ID and/or Password. How can I get them? 
If your email address is in our database, you can click on the “Forgot My Password” link. Your Login ID and Password will be emailed to you. If your email address is not recognized, you will receive a message that we are not able to email the information to you and you should call our office during normal business hours.

I was not able to register for a class. What do I do now? 
If you encounter a problem, please call us at (949) 582-4646 during normal business hours, so we can help you.

How will I know if I got into a class? 
When you register online and complete your credit card payment, you are registered and will receive a class confirmation and transaction receipt via email. If you register by phone and you provide an email address, you will receive an email confirmation and transaction receipt once your registration is processed.  If you do not have an email address, we will send a confirmation by U.S. mail. If you register in our office, we can email your receipt or give you a printed copy.

How do I know if there is space available in a class/activity?
If a class or activity is filled, you will not be able to register.  Within the class/activity information, it will tell you how many spaces are available.

What if I cannot attend a class as planned?  
If you need to withdraw from a class, you must notify us at (949) 582-4646 at least three (3) full business days before the class starts. A credit for the class amount will be given and remain on your account for a future registration for one year.  You WILL NOT receive a credit if you cancel less than three full business days before the class starts. (Review our cancellation policies below.)

When there is low enrollment, are classes canceled? 
In most cases we require a minimum number of students for a class to be held. You will be notified by telephone if your class is canceled. The Saddleback College Community Education reserves the right to cancel classes with insufficient enrollment. If we have to cancel your class, you can request a refund, credit, or transfer to another class of your choice, space permitting.

Saddleback College Community Education makes every effort to maintain the schedule of classes as published on our website and/or in our catalog. However, we reserve the right to cancel, change instructors, switch rooms, and combine classes when necessary without previous announcement. Saddleback College Community Education is not bound by printing errors on our website and/or catalog.

If I miss a class, can I make it up? 
No. The class dates are as advertised. Saddleback College Community Education does not require the instructor to allow make-ups unless a class is canceled by the Community Education Office or by the instructor.

If I can’t attend a class I registered for, may I send someone in my place? 
If you are an adult taking a Community Education class for adults 18 and over, you may send someone in your place. Please tell the person taking your place to inform the instructor. There are no substitutes allowed for College For Kids, CUSD After-School and Summer Experience classes, or other classes for children 0-17 years of age. (Review our Cancellation Policies below).

Are there waitlists for full classes?  
No. We are sorry, but we do not maintain waitlists for full classes.

I do not live in the area. Can I still sign up for classes? 
Yes. There is no residency requirement for Community Education classes.

Can I take my other child(ren) to my son’s or daughter’s class? 
Generally, no.  When the description states Parent Participation Required, additional children may not attend unless enrolled. This enables one-on-one parent/child participation and gives you the full benefit of the class.

My child is not in the age range stated for the class. Are there exceptions? 
For children’s classes the age ranges are firm. Instructors are aware of the developmental needs of children and tailor specific classes to meet these needs. Allowing children who do not meet the requirements into a class can cause distractions and lower the quality of the class for all participants.

Can I register my friend’s child?  
No.  Only the parent or legal guardian of a child can register the child because a liability waiver must be agreed to and signed at the time of registration.

What are your cancellation policies?  
Cancellation Policy - Community Education/CFK/CUSD After-School and Summer Experience Classes
Withdrawal from a class or event must be made at least three (3) full business days prior to the activity/class start date, and a credit for the amount will remain on your account for a future registration for one (1) year. 
There are no refunds when you cancel a class.
You will NOT receive a credit if you cancel less than three (3) business days prior to the start date.
If you do not attend class, you will NOT receive a credit or be eligible for a transfer or refund.
Material fees are not refundable.
(Adult classes ONLY: You may send a substitute if you are unable to attend.)


Substitute/Transfer Policy (Community Education classes for adults only)
Transfers, when applicable, must be requested
by calling our office at (949) 582-4646 at least three (3) full business days prior to the start of the class.

Cancellation Policy - Travel Information
Unless otherwise noted, the minimum age limit for all travel events is 18. You will be required to sign an additional liability release waiver on the bus prior to departure. The South Orange County Community College District requires that all travel participants have their own medical/accident insurance coverage should the need arise. The District will not provide this coverage for you.


Single-Day Tours: Payments are due in full at the time of booking. There are no refunds for withdrawing/canceling reservations on single-day tours. If you must cancel, we require you notify our office thirty  (30) days prior to the trip date, and a credit voucher for a future trip or activity will be placed on your account. You may send someone else to take your place on the trip. However, you cannot be replaced on tours that require identification checks. For trips that do not require identification checks, call our office at (949) 582-4646 to let us know so we can place the correct name on the trip roster.

Multi-Day Tours: Trip deposits are due in full at the time of booking (Good Times Travel will contact you for the balance of the tour price). If you must cancel, we require you notify our office 90 days prior to the start date of the trip, and we will issue a refund for your deposit only, minus a $65 per person cancellation fee. For refunds for the full trip amount, please contact Good Times Travel. It is highly recommended that you consider purchasing travel protection.


Can I purchase gift certificates for classes?
Yes! To purchase an e-gift card for a Community Education class, just click on the "Buy e-Gift Card" link at the top of our registration home page.

What is your parking policy?
A parking permit is required to park in any Saddleback College lot 24 hours a day, seven days a week. One-day permits are available for $5 (cash or credit card) at dispensers located in Lot 1 (Avery Entrance); the flagpole on the upper campus (College Drive Entrance); Parking Lot 5A (off College Drive East/Tennis Courts); or the north end of Parking Lot 10 (Marguerite Entrance). There is no parking in staff or reserved spaces, unless otherwise posted. Are you coming to the Community Education office? For the convenience of our customers, we have four designated 30-minute parking spaces located outside of our office in Lot 1. Regular office hours are Monday to Friday, 8:30 a.m. to 4 p.m.

 

What is your late pick-up policy? 
Students are expected to be picked up on time when the program is over.  Please be prompt in picking up your child as this can quickly become very stressful for a child when he or she sees other children leaving and does not see his or her parent/guardian. Students are always supervised but late pick-ups will not be tolerated.  

Parents or guardians who arrive more than five (5) minutes after the end of a program are considered late. Once a student has been left after program hours on two occasions, the students automatically will be dropped from the program without a refund.

Please assist your child and the instructor by picking up your child on time. We want this to be a wonderful experience for you and your child by creating a partnership that includes picking up your child on time at the end of the program.